We try to ship all orders within 7 days. We will email you once your order has shipped. This email will say that part, or all of your order is on the way. The shipping times can be found on our Shipping Page.
Please note, your will not recive a tracking code for free items.
YES! We want you to be 100% happy with your order. If for some reason you are not, we are happy to exchange or refund your unused item. We do not refund shipping costs and the shipping cost for returning items is to be paid buy the customer. Please read our Returns/Exchanges policies for more information. Terms and conditions apply.
If you've received a damaged, defective, or incorrect item, please contact us at Support@Valono.com as soon as possible with your order number and a photo of the issue. We’ll get it sorted out for you straight away.
We take the security of our customer's information very seriously. If you sign up for our email newsletter, we store your information with MailChimp who secure all information under strictly encrypted servers. We do not store credit card details nor do we share customer details with any 3rd parties.
No, it's the same. Whether you buy a pair of socks or grab a couple free pins on us. Most stores charge super high shipping rates to cover the cost of free products, our shipping rates have stayed the same.
YES. You can get Free Shipping! The ofter at the top of the screen is still valid for Free Pins as well. If you spend over $15 you can grab both Free Pins and Free Shipping, I bet you’ve never seen a great deal like that before.