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Help Center

FAQ

General

When was Valono Studios founded?

Are you looking for models?

Do you have Snapchat?

Shipping

Do you ship Worldwide?

When will my order ship?

Why haven't I received an email confirming that my order has beed shipped?

How long will it take to receive my order? 

How do I track my order?

I ordered 2+ items, but only received one... where's my order?

Will I have to pay customs on an international order?

Returns

Can I return an item?

How long will it take to receive my refund?

I received a damaged, defective or incorrect item, what do I do?

Payments

Will I need to register an account to make a purchase?

Do I need to have a PayPal account to make a payment?

What will you do with my information?

Free Products

Why are some of your products Free?

Is shipping more expensive for Free products?

Can I get some Free Pins and Free Shipping?