SPEND $15 = FREE SHIPPING!

Help Center

FAQ

General

When was Valono Studios founded?

Are you looking for models?

Do you have Snapchat?

Shipping

Do you ship Worldwide?

When will my order ship?

Why haven't I received an email confirming that my order has beed shipped?

How long will it take to receive my order? 

How do I track my order?

I ordered 2+ items, but only received one... where's my order?

Will I have to pay customs on an international order?

Returns

Can I return an item?

How long will it take to receive my refund?

I received a damaged, defective or incorrect item, what do I do?

Payments

Will I need to register an account to make a purchase?

Do I need to have a PayPal account to make a payment?

What will you do with my information?

Free Pins Offer

Why are some of your products Free?

Is shipping more expensive for Free products?

Can I get some Free Pins and Free Shipping?

I have not received my Pins from the promotion yet, where are they.

Didn’t find what you were looking for? Contact us. Contact