Help Center

No. We are less intrested in models and more intrested in creating great quality photos. If you would like to collaberate with us, please email us at hello@valono.com. 

No. We do not have Snapchat. Anyone claiming to be us on Snapchat is FAKE! Please REPORT THEM.

YES! Shipping cost and speed will vary depending on Country. Please check Shipping Page for more infomation. 

Most orders are dispatched within 7 days. We will email you once your order has shipped. This email will say that part, or all of your order is on the way. The shipping times can be found on our Shipping Page.

If you haven't received an email saying your order has shipped, do not worry. Your order will have been shipped. 

The issue may be due to entering the email incorrectly at checkout or the email going into your spam folder.

If you haven't received a shipment email, send us an email at hello@valono.com. We can update you on your order and check that the email address is correct.

Depends on location. Please check Shipping Page for more details.

Once your order has shipped we will send you tracking information via email. 

We have products stocked in different locations. When you order multiple items we may ship them separately so that you get them faster. So don’t worry if you don’t receive all your items at once. 

That depends on your countries customs. International customers are solely responsible for payment of all duties, import taxes, and brokerage fees.

We have some free product promotions, which we use to increase our brand awareness, attract new customers and reward our existing customers.

No, it's the same. Whether you buy a pair of socks or grab a couple free pins on us. Most stores charge super high shipping rates to cover the cost of free products, our shipping rates have stayed the same.

YES. You can get Free Shipping! The ofter at the top of the screen is still valid for Free Pins as well. If you spend over $15 you can grab both Free Pins and Free Shipping, I bet you’ve never seen a great deal like that before.

Shipping for free pins takes longer to arrive due to choosing the most cost-effective shipping method. Normally 18-48 days after they are sent out for US orders. This was the only way it is possible to run that promotion.

If you do not receive your order in the estimated time please let me know, so we can fix it for you. 

No, you do not need an account to make purchases.  

No, you do not need an account with PayPal to make a purchase. You can make a payment via Card or via Card through Paypal without an account.

We take the security of our customer's information very seriously. If you sign up for our email newsletter, we store your information with MailChimp who secure all information under strictly encrypted servers. We do not store credit card details nor do we share customer details with any 3rd parties.

We want you to be 100% happy with your order. If the item is damaged, we are happy to exchange or refund the unused item. We dot not accept returns due to choosing the wrong size, so please check the size guides before ordering. Please read our Returns/Exchanges policies for more information. Terms and conditions apply. 

Once we've physically received your returned package and have confirmed the condition and contents, we will issue your refund straight away.

If you've received a damaged, defective, or incorrect item, please contact us at support@valono.com as soon as possible with your order number and a photo of the issue. We’ll get it sorted out for you straight away.