Most orders are shipping within 3 days. We try to ship all orders within 7 days. We will email you once your order has shipped. This email will say that part, or all of your order is on the way. The shipping times can be found on our Shipping Page.
We want you to be 100% happy with your order. If the item is damaged, we are happy to exchange or refund the unused item. We dot not accept returns due to choosing the wrong size, so please check the size guides before ordering. Please read our Returns/Exchanges policies for more information. Terms and conditions apply.
If you've received a damaged, defective, or incorrect item, please contact us at Support@Valono.com as soon as possible with your order number and a photo of the issue. We’ll get it sorted out for you straight away.
We take the security of our customer's information very seriously. If you sign up for our email newsletter, we store your information with MailChimp who secure all information under strictly encrypted servers. We do not store credit card details nor do we share customer details with any 3rd parties.
No, it's the same. Whether you buy a pair of socks or grab a couple free pins on us. Most stores charge super high shipping rates to cover the cost of free products, our shipping rates have stayed the same.
YES. You can get Free Shipping! The ofter at the top of the screen is still valid for Free Pins as well. If you spend over $15 you can grab both Free Pins and Free Shipping, I bet you’ve never seen a great deal like that before.
Shipping for free pins takes longer to arrive due to choosing the most cost-effective shipping method. Normally 18-38 days after they are sent out. This was the only way it is possible to run that promotion.
If you do not receive your order in the estimated time please let me know, so we can fix it for you.
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